Technical Infrastructure & Availability Commitment

Technical Infrastructure & Availability Commitment

StarNexus Science Press · Cloud Deployment & Service Level Agreement

StarNexus Science Press hosts all its academic publishing platforms — including journals, books, and submission systems — on enterprise-grade commercial cloud infrastructure. We are committed to providing high-availability, secure, and resilient scholarly services to researchers, editors, and readers worldwide through robust technical architecture and rigorous service management.

Cloud Infrastructure Overview

Enterprise-grade cloud deployment with global reach and local reliability

01

Cloud Deployment Architecture

Production environment built on reliable, mainstream cloud service providers (Alibaba Cloud, Tencent Cloud, or AWS) using high-availability deployment strategies with auto-scaling capabilities.

Elastic compute & storage resources

02

99.9% Availability SLA

Service availability target of minimum 99.9% per month, covering core publishing services including journal websites, submission systems, and book platforms. Availability defined as successful user connections.

99.9% monthly uptime commitment

03

24/7 Access Guarantee

Platform runs 24/7 with no scheduled access restrictions. Global accessibility with no geographic barriers, enabling scholars, editors, and reviewers to access from any time zone.

Uninterrupted global access

04

Global Content Delivery

CDN (Content Delivery Network) for global acceleration of static assets, ensuring fast access from different geographic regions with low latency.

Global edge network

05

Data Backup & Disaster Recovery

Regular automated backups and off-site disaster recovery strategies implemented to ensure data safety and business continuity. Full data portability and export available.

100% data ownership guaranteed

06

Security & Compliance

Industry-standard security measures: firewalls, intrusion detection, DDoS protection, TLS/SSL encryption for data in transit, and strict access control based on OJS role management.

COPE & data privacy aligned

How We Ensure Service Reliability

1

24/7 Monitoring

Real-time server & application health

2

Rapid Incident Response

Severity-based escalation procedures

3

Planned Maintenance

48-hour advance notification

4

Monthly Review

Internal availability audits

All metrics are tracked and reviewed to ensure SLA targets are consistently met.

For Editors & Journals

  • Reliable 24/7 access to submission and review systems
  • Fast page loads through global CDN acceleration
  • Data security and privacy protection
  • Automatic backups — no data loss
  • Scalable infrastructure for growing journals
  • Full data ownership and portability

For Authors & Reviewers

  • Uninterrupted access from anywhere in the world
  • Fast and responsive submission and review interface
  • Secure handling of personal data and manuscripts
  • No geographic access restrictions
  • Reliable notification and communication
  • Consistent performance across devices

Our Commitment to Service Excellence

  • We guarantee 99.9% service availability for all core publishing platforms.
  • We provide 7×24 monitoring and rapid incident response to minimize downtime.
  • We ensure full data ownership — all journal content, user profiles, and reviewer records belong to you.
  • We offer complete data portability — full export available within 30 days upon request.
  • We maintain transparent operations with clear maintenance schedules and open communication.
  • We never lock you in — no vendor lock-in, ever.

24/7 Access. 99.9% Uptime. Full Data Ownership.

Learn more about our technical infrastructure and how we protect your data.

2026 StarNexus Science Press (Hong Kong). All rights reserved.

Published by the Greater Bay Area StarNexus Innovation Institute Limited, operating as StarNexus Science Press (Hong Kong), a non-profit academic publisher.

Contact: info@starnexus.press